Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your sessions secure. This policy sets out what we gather, why we need it, and how you can ask us to change or remove it.

Account securityPayment privacyContact us anytimeData access requestsDevice recognition

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PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct a detail on your account, or ask us to delete records after closure, our support team can start that process. Live chat is the fastest route for data requests during the day, and email works when you need a written record or prefer to send your query outside peak hours.

Team online

Live chat

Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy or data request. They will confirm your account, explain what we can pull, and start the retrieval or correction process on the spot.

Email support

Send your data access or deletion request to our support email with your registered phone number and a brief description of what you need. We aim to reply within one business day and complete most requests within a week.

Account settings

You can update your email, phone number and communication preferences directly in the account panel under profile settings. Changes save immediately, and you will see a confirmation message once the update goes through.

DATA HANDLING

How We Protect Your Information

We encrypt payment data in transit and at rest, recognise your device to skip repeated verification steps, and limit internal access to account records on a need-to-know basis. Cookies help us remember your session so you do not need to log in every time you switch from slots to live tables, and we use device fingerprints to flag unusual login patterns without storing sensitive biometric data.

Payment encryption

Every bKash, Nagad and Rocket deposit or withdrawal request travels over an encrypted channel, and we store transaction references rather than full wallet credentials. Your PIN and OTP codes never reach our server.

Cookie use

We set session cookies to keep you logged in across the lobby, slots and sportsbook, and we use a preference cookie to remember your language choice. You can clear cookies in your browser settings anytime.

Device recognition

We collect your device model, operating system and browser type to detect account-takeover attempts and to load the correct mobile or desktop layout. We do not track your location beyond country-level region checks for compliance.

Data retention

Active account records stay with us as long as you play. After you request account closure, we anonymise personal identifiers within the timeframe set by financial record-keeping rules and delete marketing preferences immediately.

What This Policy Covers

ok taka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to all personal data we collect when you create an account, deposit through bKash, Nagad or Rocket, play our slot and live casino games, or contact support. We gather your phone number, email, payment transaction records and device identifiers to verify deposits,

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prevent duplicate accounts and keep your wallet secure. We process this data under the legal basis of contract performance and legitimate interest in fraud prevention. We store your account information for as long as your account remains active, plus the retention period required by financial record-keeping
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standards in jurisdictions where we operate. Once you close your account, we retain transaction logs for audit purposes but anonymise identifying details after the applicable holding period. We do not sell your data to third parties. We share payment details only with the processor handling your
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bKash, Nagad or Rocket transaction, and we pass device and session data to our game providers solely to load the correct lobby and maintain play state across sessions. You can request a copy of your data, ask us to correct inaccurate records, or submit a deletion
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request by contacting our support team through live chat or email. Response time for data requests is usually five to seven business days. This policy is governed by the laws of the jurisdiction in which ok taka operates, and access depends on your local law and
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eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions

We ask for your phone number, email address, date of birth and a password. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount but not your wallet PIN or OTP.

Yes. Contact our support team through live chat or email with your registered phone number, and we will send you a summary of your account details, transaction history and communication preferences within five to seven business days.

We anonymise personal identifiers within the retention period required by financial record-keeping standards in the jurisdictions where we operate. Transaction logs stay longer for audit purposes, but your name, phone and email are removed once the holding period expires.

We share session tokens with game studios like Pragmatic Play and Evolution so they can load your play state, and we pass payment details to the processor handling your bKash, Nagad or Rocket transaction. We do not sell data to advertisers or third parties.

Log in, go to account settings, click profile, and edit the field you want to change. The update saves immediately, and you will receive a confirmation message once it goes through.

You can request early deletion by contacting support, but financial regulations require us to keep transaction records for a minimum period. We will anonymise personal identifiers as soon as the law allows and remove marketing preferences right away.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoFAQ

How We Handle Your Information

Reach Us About Your Data

Live chat

Email support

Account settings

How We Protect Your Information

Payment encryption

Cookie use

Device recognition

Data retention

Privacy Policy Questions

01 What personal data does ok taka collect when I open an account?

02 Can I see what information ok taka holds about me?

03 How long does ok taka keep my data after I close my account?

04 Does ok taka share my data with game providers or payment processors?

05 How do I update my email or phone number on my ok taka account?

06 Can I ask ok taka to delete my data before the standard retention period ends?

Privacy Policy

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